Sales Coordinator - Condado Vanderbilt Hotel

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

• Handles all group and corporate general inquiries and ensures maximization of revenues and minimization of losses through effective sales management.
• Answers phones and e-mails, proactively following up with each group and corporate client until contact is made.
• Executive pre arrival engagement for VIP clients and coordinate agenda.
• Maintains master events schedule on Outlook and enters group bookings into PMS system.
• Responsible for the development and maintenance of all sales databases
• Creates, updates and manages client database.
• Ensures the office administration runs smoothly and assist Director or Sales & Marketing
• Receives guests in the sales office. Answers all general inquiries in excess of the voicemail system.
• Processes all incoming and outgoing mail.
• Provides word processing support to Sales Managers for special reports as required.
• Able to produce and create reports on Excel and Word, and/or other platforms.
• Coordinate all credit card authorization forms, rooming list, group details arrivals, direct bill applications
• Support the sales representatives by researching prospecting new accounts.
• Assist the sales reps with scheduling new client visits and, if necessary, assist with travel arrangements.
• Conduct site tours for clients
• Conduct Internet market research
• Attend proactive visits with Sales Managers and participate of special Sales Customer Events.
• Send out sales media kits and hotel information to qualified clients.

• Previous sales, administrative and/or customer service experience required
• Proficient computer skills.
• Prefer knowledge of computer programs: Microsoft Word, Outlook, Excel, PowerPoint, MGS, Delphi and Opera
• Strong communication and interpersonal skills in English and Spanish, diplomatic, tactful, customer-focused with a professional phone manner and ability to interact professionally with staff, guests, the press, high profile and other external clients.
• Strong organizational and time management skills with proven ability to organize, prioritize and successfully manage multiple and shifting priorities, projects, and deadlines.
• Team-player, flexible, adaptable, personable and able to work well with others, take direction, and fulfill responsibilities under stress or pressure with minimal direct supervision.
• Candidates must display a level of maturity and finesse to work with luxury and exceptionally demanding clients.

Benefits

• 401(k)

• 401(k) Matching

• Health Insurance

• Vision Insurance

• Dental Insurance

• Paid Holidays

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.