Reservations Agent - La Concha Resort

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

La Concha Resort is a modern luxury resort in Condado, Puerto Rico with history dating back to 1958. Epitomizing the fun “Latino Chic” lifestyle, offering stylish amenities and a hot nightlife to all guests. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

• Handle all reservation requests via telephone, fax, mail and Internet in a friendly, efficient and prompt manner
• Answer all phone calls promptly
• Handle all incoming faxes and reply to them in a courteous manner
• Process and respond to reservation requests efficiently and effectively
• Handle reservation requests from other departments
• Understand the hotel's cancellation policy
• Understand the hotel's no-show policy
• Understand the hotel's credit policy
• Be aware at all times of the selling status, rates, packages and groups coming into the hotel
• Ensure you have a complete understanding of PMS system
• Understand how the Group Sales department and Front Desk relate to the Reservations Department
• Support the Sales team In making follow-up calls to corporate

• Direct telephone sales skills
• Working knowledge of the reservation 3-step sales process
• Experience with multi-brand selling
• Basic knowledge of MS word and Excel
• Enthusiastic and motivated
• Strong communication skills
• Detail oriented and accurate in work

Benefits

• 401(k)

• Employer Contribution to 401(k)

• Health Insurance

• Vision Insurance

• Dental Insurance

• Paid Holidays

• Employee Discount

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.