Lead Server - Condado Vanderbilt Hotel

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs.
• Ensures exceptional guest service, supporting the service team, and maintaining high standards of hospitality.
• Provides excellent customer service, ensuring compliance with safety and sanitation regulations, leading the team.
• Act as a liaison between guests, servers, and management, ensuring seamless operations.
• Assist in training and guiding servers to uphold hotel and restaurant service standards.
• Supervise service flow, ensuring timely and efficient order-taking, food delivery, and table maintenance.
• Assist in coordinating reservations, seating, and table assignments for smooth service execution.
• Delegate tasks and responsibilities to staff to ensure efficient operation.
• Provide excellent customer service by greeting patrons, taking orders, and ensuring timely and accurate delivery of drinks.
• Handle customer complaints or concerns with professionalism and resolve issues promptly.
• Maintain cleanliness and organization, including countertops, equipment, and glassware.
• Maintain accurate cash register records and report any discrepancies to the Manager.
• Participate in team meetings and contribute ideas for improving service and efficiency.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Perform other reasonable job duties as requested by supervisors.

• Hospitality oriented
• Previous experience as a Lead Server or in a similar role in a high-end hospitality setting. (at least 2-3 years of experience.)
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Ability to stand for long periods, able to lift up to 50 pounds.
• Flexibility to work various shifts, including weekends and holidays.
• Strong knowledge of food, wine, and beverage service with a passion for hospitality.
• Strong customer service skills with the ability to resolve conflicts effectively.
• Fully bilingual (English and Spanish)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.