Slot Attendant - Casino del Mar

Job Locations PR-San Juan
ID
2025-2203
Department
Casino
Type
Regular Full-Time
Location Name
Casino del Mar

Overview

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

Casino del Mar features non-stop fun, excitement and sophistication under one roof. Located in the open lobby of La Concha Resort, Casino Del Mar combines atmosphere with high-energy action designed to excite the senses. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

Responsibilities

  • Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. 
  • Responsible for providing exceptional guest service in the casino's slot area by ensuring a welcoming, clean, and exciting environment. 
  • Assist guests with slot machine operations, troubleshooting minor machine issues, processing payouts, and promoting a positive gaming experience.
  • Provide clear instructions on how to use slot machines and explain games or promotions when needed.
  • Monitor the functionality of slot machines and promptly report any technical issues to the appropriate department.
  • Assist guests with bill validators, ticket redemption, and other cash-related functions.
  • Verifies jackpots in accordance with procedures.
  • Respond promptly to guest inquiries, concerns, or issues.
  • Has knowledge of local jurisdiction gaming laws and attendant regulations as well as the Company’s internal controls, policies, and procedures.
  • Support team members during high-volume periods or special events.
  • Follow all casino regulations, policies, and procedures, including those related to responsible gaming.
  • Ensures the integrity and security of slot operations by monitoring for suspicious activity and reporting it as necessary.
  • Follows all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the supervisor.
  • Completes safety training and certifications. 
  • Develops and maintains positive working relationships with others, supports the team to reach common goals.
  • Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
  • Performs other reasonable job duties as requested by supervisors.

Qualifications

  • Hospitality oriented
  • Gaming Current License 
  • Previous experience in customer service, hospitality, or a casino environment is preferred.
  • Strong communication and interpersonal skills.
  • Ability to handle cash transactions accurately and responsibly.
  • Basic troubleshooting skills and a willingness to learn about slot machine operations.
  • Ability to work flexible hours, including nights, weekends, and holidays
  • Must meet age and licensing requirements as dictated by local gaming regulations.
  • Fully Bilingual (English/Spanish)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

 

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