Lead Bar Attendant - Condado Vanderbilt Hotel

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment.

The Condado Vanderbilt is the standard of excellence and luxury resort hotels in San Juan and The Caribbean. Originally built in 1919 and restored to its distinguished grandeur, offers unsurpassed cuisine, exquisite rooms and suites, and highly personalized service. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

• Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, and thank guests with genuine appreciation. 
• Responsible for overseeing the daily operation of the bar.
• Provides excellent customer service, ensuring compliance with safety and sanitation regulations, and leading a team of bartenders and bar staff
• Supervise, train, and motivate a team of bartenders, barbacks, and other bar staff.
• Delegate tasks and responsibilities to staff to ensure efficient operation.
• Ensure all staff adheres to the company's standards of service, cleanliness, and safety.
• Provide excellent customer service by greeting patrons, taking orders, and ensuring timely and accurate delivery of drinks.
• Handle customer complaints or concerns with professionalism and resolve issues promptly.
• Monitor inventory levels and ensure the bar is adequately stocked with beverages, garnishes, and other supplies maintining a healthy inventory level as directed by the manager.
• Order and receive supplies, manage stock rotation, and report inventory needs to management.
• Enforce responsible alcohol service practices to prevent intoxication and ensure guest safety.
• Follow standardized recipes and hotel guidelines for beverage preparation.
• Ensure all beverages are presented attractively and meet the hotel's quality standards.
• Maintain cleanliness and organization of the bar area, including countertops, equipment, and glassware.
• Maintain accurate cash register records and report any discrepancies to the Manager.
• Work closely with other bar staff and hotel team members to ensure smooth operations.
• Assist with training new staff as required.
• Participate in team meetings and contribute ideas for improving service and efficiency.
• Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to the manager; and complete safety training and certifications. 
• Develop and maintain positive working relationships with others, support the team to reach common goals.
• Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information.
• Ensure adherence to quality expectations and standards. 
• Perform other reasonable job duties as requested by supervisors.

• Hospitality oriented
• Previous experience as a Bar Attendant or in a similar role in a high-end hospitality setting.
• Proven experience as a bartender or lead bartender, with at least 2-3 years of relevant experience.
• Certification in Responsible Service of Alcohol or equivalent is preferred.
• In-depth knowledge of bartending techniques, drink recipes, and alcohol laws.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Physical ability to stand for long periods, able to lift up to 50 pounds.
• Flexibility to work various shifts, including weekends and holidays.
• Strong leadership and management skills.
• Strong customer service skills with the ability to resolve conflicts effectively.
• Excellent communication and interpersonal skills.
• Fully bilingual (English and Spanish)

The Condado Collection is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.