Food & Beverage Assistant Manager - Serafina San Juan

The Condado Collection is a collection of hospitality properties in Puerto Rico ranging from classic and modern luxury full-service hotels, to fine dining and entertainment. Serafina San Juan is a global brand of 35 Italian restaurants, with a strong presence in New York City. Serafina has been giving a modern twist to Puerto Rico’s cuisine since 2015. We aim to create experiences and inspire journeys not only for our guests, but also our workforce. We are confident that our team members are the key in delivering passionate and authentic hospitality service. Let’s create a collection of memories together!

• The Food & Beverage Assistant Manager assists the Food & Beverage Manager in overseeing all aspects of the food and beverage operations to ensure the highest level of guest satisfaction and profitability.
• Supervise and coordinate the activities of the food and beverage staff, including servers, bartenders, hosts/hostesses, and kitchen staff.
• Train new employees on service standards, food and beverage preparation, safety procedures, and customer service protocols.
• Schedule staff to ensure adequate coverage during peak hours and special events.
• Monitor guest satisfaction levels and respond promptly to guest feedback and complaints.
• Ensure that all guests receive exceptional service and have a memorable dining experience.
• Handle difficult situations with professionalism and resolve issues to the satisfaction of the guest.
• Assist in developing and implementing policies and procedures to optimize efficiency and productivity in the food and beverage department.
• Oversee inventory management, including ordering, receiving, and maintaining stock levels of food, beverages, and supplies.
• Ensure compliance with all health, safety, and sanitation regulations, including food handling and storage procedures, cleanliness standards, and alcohol service laws.
• Conduct regular inspections of the dining area, kitchen, and storage areas to maintain a safe and hygienic environment.
• Maintain professional restaurant image, including restaurant cleanliness, proper uniforms, and appearance standards.
• Ensure that proper security procedures are in place to protect employees, customers and company assets.
• Investigate and resolve complaints concerning food quality and service.

• Bachelor's degree in Hospitality Management, Business Administration, or related field (preferred).
• Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports.
• Proven experience in food and beverage management, with a minimum of 2 years in a supervisory role.
• Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and problem-solving abilities.
• Knowledge of industry trends, culinary techniques, and beverage trends.
• Must be able to handle the pressures of simultaneously coordinating a wide range of activities and recommend appropriate solutions to restaurant problems.
• Must possess good communication skills in Spanish and English.